Things to know before using WebMail

WebMail is an email client that allows you to check your mail using a web browser. This means you can check your email using any computer that is connected to the Internet. WebMail has several features including address books, personalized display settings, and support for mail folders. Because WebMail includes all of these features, you can choose to use WebMail instead of your normal email software.

WebMail will work fine on its own or in conjunction with most other email clients, such as Microsoft Outlook Express. However, it is important to understand that most email clients are configured to use the POP protocol, where as WebMail used the IMAP protocol. If you try to check your mail with two clients at the same time (i.e. WebMail and Microsoft Outlook Express) you run the risk of corrupting your mail file. You can avoid this problem by changing you email client software to use the IMAP protocol. FRII Customer Support strongly recommends this option because it will prevent any possible problems between the two different protocols.

If you have multiple clients (say Outlook at home and WebMail on your laptop) make sure that only one is ever active at a given time.

If your normal software is using the POP protocol instead of the IMAP protocol you will be unable to view messages in one system that have previously been read in the other. Additionally, under specific conditions, all previously read mail may become inaccessible. Another drawback to not using IMAP for all email clients is that any folders created within the IMAP-based client will not be accessible to the software configured for POP. FRII recommends that you use the IMAP protocol whenever checking email from multiple email clients.

For more information on POP and IMAP, please visit the following pages:

• IMAP vs. POP FAQ