Customer Support

FRII will be closed December 23rd through December 26th in observance of Christmas. We will resume business on Wednesday, December 27th. NOC support will remain available 24/7/365 to customers with applicable services. Thank you for your understanding as we give our staff much deserved time with friends and family.

Are you an existing customer looking for customer support? Visit our Customer Support site to find how-to-articles and common configuration information.

Can't find the answer on our Customer Support site? Give us a call or send us an email.
FRII offers award-winning technical and customer support from 8 am to 8 pm Monday through Friday, and 11 am to 8 pm weekends. Twenty Four hour Network Operations Center support is available with many of our services. You can reach our support staff via

The quality of our technical support sets us apart from the competition:

  • All calls are answered by local technicians here in Fort Collins Colorado
  • Our facility is staffed 24x7x365 (NOC support only)
  • We treat you as a valued customer, not an account number

Visit FRII Customer Support to get started.


you need someone you can trust.
FRII can do that.

Contact our sales team today, and learn how FRII can help your business. Call us at:
970-212-0712 or 800-935-6527
Email us at: