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Before starting make sure that you have the following.  If you don't have everything, contact technical support for any missing information:

  • Email Address to add
  • Username(your full email address)
  • Password (it is case sensitive!)
  • Incoming mail PORT (IMAP 993 with SSL (preferred) or POP 995 with SSL)
  • Outgoing mail PORT (587 with TLS)

Let's get started by opening Apple Mail.

  1. Click Mail then click on Preferences

 

2. Select Accounts, then click the + to add a new account.

 

  1. Under Add Account: In the Full Name box, enter the name you want users to see when you send email from this account. In the E-mail Address box, enter your Full Email Address.

In the Password box, enter your password, then click Continue

 

  1. Incoming Mail Server:

In the Account Type box, select IMAP.
In the Description box, enter FRII or whatever you would like.
In the Incoming Mail Server box, enter mail.frii.com
In the User Name box, enter your Full Email Address.
In the Password box, enter your password, then click Continue.
*If you are prompted for an Incoming Server Port you will use 993 for IMAP or 995 for POP (change Account Type to POP if using this method)

 

  1. Incoming Mail Security:

Make sure Use Secure Socket Layer is Check Marked In the Authentication box. Select Password, then click Continue

 

  1. Outgoing Mail Server:

In the Description box, enter FRII or whatever you would like.
In the Outgoing Mail Server box, enter mail.frii.com
Put a Check in the box for Use Authentication
In the User Name box, enter your Full Email Address.
In the Password box, enter your password, then click Continue.
*If you are prompted for an Outgoing Server Port you will use 587

 

  1. Outgoing Mail Security:

DO NOT put a Check in the box for Use Secure Sockets Layer (SSL).
In the Authentication box as it will be using TLS, select Password, then click Continue

 

  1. Account Summary:

Verify that all settings are correct, and then click Create

 

  1. Accounts:

From here you can close the Accounts window by clicking the Red Circle and you should be all set to go! It may take some time to download all emails (depends on how many emails you have in your inbox)

Before starting make sure that you have the following.  If you don't have everything, contact technical support for any missing information:

  • Email Address to add
  • Username(your full email address)
  • Password (it is case sensitive!)
  • Incoming mail PORT (IMAP 993 with SSL (preferred) or POP 995 with SSL)
  • Outgoing mail PORT (587 with TLS)

 

Let's get started:

1. Open your Settings

 

2. Depending on the iOS version you need to choose either "Accounts & Passwords" (newer iPhones) or " Mail, Contacts, Calendar" (older iPhones)

 

3.  On the next screen click "Add Account"

 

4.  Select the last option on the screen "Other"

 

5. Enter your Name, Full Email Address, Password and write a short Description that will help you identify the email account in case you plan to have more than one email address added and accessible by your iPhone. Click Next

 

6. Here is where things might start getting a bit frustrating but be patient. The iPhone will try to automatically find the right configuration by itself (Auto-Discovery) and load for a while, but it may fail. If it fails, fill in the fields with your Incoming and Outgoing hostname (mail server), Username and Password. The full email is also the username and the mail server is the same on both (mail.frii.com), incoming and outgoing. For the outgoing server it may say “optional” for the Username and Password. You MUST enter them. The most common reasons for it failing are typos with your password or email address, incorrect port numbers and encryption types. As we mentioned before, technical support will be able to provide you with any missing details. Click Next

 

7. Again the iPhone might try to configure the rest by itself and load for a long time, if you get any warnings saying that the configuration is not correct or it was not set up properly just ignore it and accept to continue. Then click Save

 

8. Once saved we need to get back and specify some Security Settings. Go back to Accounts and select the newly added account

 

9. Select the Account

 

10. Scroll all the way down and select Advanced

 

11. These are the incoming mail settings, enter the correct port,  make sure SSL is on (green) and port 993 for IMAP, 995 for POP then click Account, if you made any mistakes the iPhone will load for a very long time, be patient and try again, make sure to add the correct information

 

12. We are back on the account section, now select SMTP

 

13. These are the outgoing mail settings, turn SSL off (grey) and enter the correct port, 587. Click Done, if you made a mistake the iPhone will load for a very long time, be patient and try again, make sure to add the correct information

 

14. And you are done! if everything went fine you should see green checkmarks everywhere and will be taken back to the Accounts section. You can go now to your mail app and find the email account you just created. Keep in mind it may take time to download all email messages and folders from the server (this depends on how many emails you have).

 

Before starting make sure that you have the following.  If you don't have everything, contact technical support for any missing information:

  • Email Address to add
  • Username(your full email address)
  • Password (it is case sensitive!)
  • Incoming mail PORT (IMAP 993 with SSL (preferred) or POP 995 with SSL)
  • Outgoing mail PORT (587 with TLS)

 

  1. Click Settings

  1. Click Accounts

  1. Click Accounts

  1. Click Add Account

  1. Click Personal (IMAP)

  1. Enter your Full Email address
  2. Click Manual Setup

  1. Click Personal (IMAP)

  1. Enter your Password
  2. Click Next

  1. Enter mail.frii.com under Server (for Incoming)
  2. Click Next

  1. Enter mail.frii.com under SMTP Server (for Outgoing)
  2. Make sure Require Signin in on
  3. Click Next

  1. Click Back

  1. Confirm that the Port # is 587 and the Security Type is  STARTTLS (sometimes it will just be TLS)
  2. Click Next

  1. Leave all boxes checked (unless you desire different settings)
  2. Click Next

 

  1. If all settings were entered correctly you will see the message below
  2. Enter/change your name in the box (this will be what recipients see in the from field)
  3. If you receive any errors, go back and re-check everything (the most common errors are misspelled Passwords and incorrect port numbers/encryption types)

  1. Click Next
  2. You will be re-directed to the main Account Settings page
  3. Return to your Homescreen
  4. Launch Email using the Gmail Client icon (Android’s native email client)

  1. Congratulations! Your email is setup

 

 

 

Before starting make sure that you have the following. If you don't have everything, contact technical support for any missing information:

  • Email Address to add
  • Username(your full email address)
  • Password (it is case sensitive!)
  • Incoming mail PORT (IMAP 993 with SSL or POP 995 with SSL)
  • Outgoing mail PORT (587 with TLS)

 

Thunderbird E-Mail Setup (Automatic)

 

  1. Download and install the latest version of Mozilla Thunderbird (if you already have an older version installed, please upgrade to the latest version). https://www.thunderbird.net/en-GB/download/
  2. Launch the program and you will first see this screen
  3. Enter Your Name, email address and Password then Click Done
  4. If all information is entered correctly you will be re-directed to your new Inbox
  5. Keep in mind that it may take some time to download all email and folders (depends on how many messages you have on the server)

 

Thunderbird E-Mail Setup (Manual)

  1. Open Mozilla Thunderbird
  2. Click on the 3 black lines in the upper-right hand corner
  3. Move the cursor down to Options and Click on the arrow

  1. Click Account Settings

  1. Click Account Actions
  2. Click Add Mail Account

  1. Enter Your Name, email address and Password then Click Manual Config

  1. Complete all fields in yellow
  2. Click Re-Test
  3. If you do not receive any error messages click Done to finish the setup

  1. Complete all fields in Yellow
  2. Click Re-Test
  3. If you do not receive any error messages click Done to finish the setup
  4. Click OK 

  1. If all information is entered correctly you will be re-directed to your new Inbox
  2. Keep in mind that it may take some time to download all email and folders (depending on how many messages you have on the server)
  3. If you have multiple email accounts just repeat the process with each additional email address

 

Before starting make sure that you have the following, if you don't have everything, contact technical support for any missing information:

  • Email Address to add
  • Username(your full email address)
  • Password (it is case sensitive!)
  • Incoming mail PORT (IMAP 993 with SSL or POP 995 with SSL)
  • Outgoing mail PORT (587 with TLS)

 

Outlook 365 Setup (Manual)

If this is the first time setting up an email address in Outlook 365 (2013-2019) this will be the first screen you will see


  1. Enter your full email address
  2. Click on Advanced options
  3. Select Let me set up my account manually
  4. Click Connect

  1. Select IMAP

  1. Fill in/select all items in Yellow
  2. Click Next

  1. Enter your Password
  2. Click Connect

  1. If all information was entered correctly you will see the screen below
  2. Click Done to finish
  3. Outlook will launch your new inbox
  4. Depending on how many emails you have, it may take a while to load everything

This article will provide assistance setting up your FRII hosted email in an email client application. If you're not sure what program or version you have, this can generally be found by clicking on "Help" and then "About" in Windows programs and by clicking "Program Name" and then "About" in Mac programs.

Recommended Email Configuration

FRII recommends the following email client configuration:

  • Incoming: IMAP, mail.frii.com, Port 993 with SSL (SSL/TLS) enabled
    • Username should be set to your full email address, in all lowercase letters
  • Outgoing: SMTP, mail.frii.com, Port 587 with TLS enabled
    • SMTP Authentication is required, using the same information as for IMAP

Non-recommended but compatible email settings can found at the FRII Support FAQ

Email Client Configuration

Mac Mail

Microsoft Outlook

Mozilla Thunderbird

Windows Mail

Other

  • Incredimail is incompatible with FRII email services. This is due to the fact that Incredimail does not abide by established email standards which results in undesired operations.

Smart Phones and Tablet Tips

There are a wide variety of devices on the market that support email in addition to traditional computers and laptops. These include tablets, handhelds, and smartphones. The email settings for these devices are no different from those listed above except that they may be a bit more difficult to access or track down. Here are some tips we have found helpful for successfully configuring email programs on such devices:

  • Oftentimes, a device will automatically fill in the username incorrectly. Your username should look just like your email address.
    • Apple devices frequently mark these fields as optional; this is not the case with our mail system.
  • Enable TLS for the outgoing (SMTP) mail server and specify port 587. In most cases, the user will not be able to send without these two options being set.
  • Make sure you use your username and password on both Incoming and Outgoing email settings.

Configure Email Client to use SMTP Authentication and SSL

SMTP is the protocol used to send email across the Internet. Normally, SMTP servers only allow clients within their own network to relay mail through them. Machines that allow anyone to send mail through them are known as open relays and are frequently used to relay Unsolicited Commercial Email, "Spam," to unsuspecting people around the world.

SMTP authentication is a way of allowing people outside of our network to use us for their SMTP server when sending email. We allow SMTP authentication as an option so our customers who may not be connecting directly to the FRII network can still fully utilize our email services.

Click on the name of your email client above for instructions on how to enable SMTP authentication and SSL.

Email Clients

Apple iOS

Apple iOS 5/6/7

Apple Mail

Apple Mail for MacOS 10.5+

  1. Click the Mail menu
  2. Click Preferences
  3. Click Accounts
  4. Select the account you'd like to change
  5. Next go to Outgoing Mail Server (SMTP), click the drop-down box, and then click "Edit SMTP Server List"
  6. Select the outgoing server you'd like to change
  7. Click the Advanced tab
  8. Click the "Use Secure Sockets Layer (SSL)" tick box to turn it off
  9. Select "Use custom port" and change the port to 587
  10. Change Authentication to "Password"
  11. Fill in your Username and Password (The same information you use for Incoming)
  12. Click OK
  13. Close the Accounts window
  14. Mac Mail is now configured to use port 587 when connecting to the outgoing mail server.

Microsoft Outlook

Outlook Express 6

Please note: Only Outlook Express 6 is supported. Vista users should use the Windows Mail section instead.

  1. Click Tools
  2. Click Accounts...
  3. Click the Mail tab
  4. Select the account you'd like to change
  5. Click Properties
  6. Click the Advanced tab
  7. Locate the Server Port Numbers section at the top of the Properties window.
  8. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  9. Click on the Servers tab
  10. Make sure that the box next to "My server requires authentication" is checked
  11. Click OK to apply the settings and close the window.
  12. Click Close to close the accounts window.
  13. Outlook Express 6 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2002/2003

  1. Click Tools
  2. Click E-mail Accounts...
  3. Click the View or change existing e-mail accounts radio button
  4. Click Next >
  5. Select the account you'd like to change
  6. Click Change
  7. Click More Settings ...
  8. Click the Advanced tab
  9. Locate the Server Port Numbers section at the top of the Properties window.
  10. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  11. Click on the Outgoing Server tab
  12. Make sure that the box next to "My outgoing server (SMTP) requires authentication" is checked
  13. Click OK to apply the settings and close the window.
  14. Click Next >
  15. Click Finish
  16. Outlook 2002 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2007

  1. Click Tools
  2. Click Account Settings
  3. Select the E-mail tab
  4. Select the account you'd like to change
  5. Click Change...
  6. Click More Settings ...
  7. Click the Advanced tab
  8. Locate the Server Port Numbers section at the top of the Properties window.
  9. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  10. Click on the Outgoing Server tab
  11. Make sure that the box next to "My outgoing server (SMTP) requires authentication" is checked
  12. Click OK to apply the settings and close the window.
  13. Click Next >
  14. Click Finish
  15. Click Close to close the Account Settings window.
  16. Office Outlook 2007 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2010

  1. Click File
  2. Click Account Settings near the middle of the screen (and Account Settings again)
  3. Click the E-mail tab
  4. Select the account you'd like to change
  5. Click Change next to New and Repair
  6. Click More Settings above the Next and Cancel buttons.
  7. Click the Outgoing Server tab
  8. Check the box that says "My outgoing server (SMTP) requires authentication."
  9. Select the option that says "Use same settings as my incoming mail server"
  10. Click the Advanced tab
  11. Under the Outgoing server (SMTP) there is drop down menu next to "Use the following type of encrypted connection:" Choose TLS or STARTTLS.
  12. Change the number 25 next to Outgoing server (SMTP) to 587
  13. Click OK
  14. Click Next
  15. Click Finish
  16. Click Close
  17. Office Outlook 2010 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2013

  1. Click File
  2. Click Account Settings near the middle of the screen (and Account Settings again)
  3. Click the E-mail tab
  4. Select the account you'd like to change
  5. Click Change next to New and Repair
  6. Click More Settings above the Next and Cancel buttons.
  7. Click the Outgoing Server tab
  8. Check the box that says "My outgoing server (SMTP) requires authentication."
  9. Select the option that says "Use same settings as my incoming mail server"
  10. Click the Advanced tab
  11. Under the Outgoing server (SMTP) there is drop down menu next to "Use the following type of encrypted connection:" TLS or STARTTLS.
  12. Change the number 25 next to Outgoing server (SMTP) to 587
  13. Click OK
  14. Click Next
  15. Click Finish
  16. Click Close
  17. Office Outlook 2010 is now configured to use port 587 when connecting to the outgoing mail server.

Mozilla Thunderbird

  1. Click Tools
  2. Click Account Settings...
  3. Find Outgoing Server (SMTP) in the left column and select it
  4. Select the server you'd like to change
  5. Cick Edit...
  6. Under the Security and Authentication section, drop the menu down next to "Connection security." Select SSL/TLS
  7. If not already set, change the Port above to 587.
  8. Drop the "Authentication method:" menu down and select Normal Password.
  9. Enter your full email address for the User Name.
  10. Click OK
  11. Click OK to apply the changes and close the window.
  12. Thunderbird is now configured to use port 587 when connecting to the outgoing mail server.

Windows Mail

Windows Live Mail

  1. Click Accounts
  2. Click Properties
  3. Click the Servers tab
  4. Near the bottom, check the box that says "My server requires authentication" under Outgoing Mail Server
  5. Click the Advanced tab
  6. Under Outgoing mail (SMTP) is an option that says "This server requires a secure connection (SSL). Check the box next to this option.
  7. Change the number 25 next to Outgoing mail (SMTP) to 587
  8. Click OK
  9. Windows Live Mail is now configured to use port 587 when connecting to the outgoing mail server.

Windows Mail

  1. Click Tools
  2. Click Accounts...
  3. Select the email account you'd like to change
  4. Click Properties
  5. Click the Advanced tab
  6. Locate the Server Port Numbers section at the top of the Properties window.
  7. Under Outgoing mail server, tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  8. Click on the Servers tab
  9. Make sure that the box next to "My server requires authentication" is checked
  10. Click OK to apply the settings and close the window.
  11. Click Close to close the Accounts window.
  12. Windows Mail is now configured to use port 587 when connecting to the outgoing mail server.

If you're unable to send email, it could be one of two things:

  1. Your account was recently Rate Limited due to sending too many emails.

Our email system restricts the number of messages that are sent in a 5-minute interval to 150 messages to prevent spam from harming the reputation of our mail server. This is one method implemented to ensure our mail servers do not get blacklisted by other providers.

This includes messages that are addressed to 150 or more recipients.

If you attempt to send more than this limit, you may be temporarily prevented from sending mail again. You may either wait until noon or midnight for the block to be removed automatically, or you may contact support.

  1. Your email client may be misconfigured.