Email

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This article will provide assistance setting up your FRII hosted email in an email client application. If you're not sure what program or version you have, this can generally be found by clicking on "Help" and then "About" in Windows programs and by clicking "Program Name" and then "About" in Mac programs.

Recommended Email Configuration

FRII recommends the following email client configuration:

  • Incoming: IMAP, mail.frii.com, Port 993 with SSL (SSL/TLS) enabled
    • Username should be set to your full email address, in all lowercase letters
  • Outgoing: SMTP, mail.frii.com, Port 587 with SSL (TLS) enabled
    • SMTP Authentication is required, using the same information as for IMAP
    • port 465 with SSL may be used if TLS:587 doesn't work, but this is an older standard that will be phased out eventually.

Non-recommended but compatible email settings can found at the FRII Support FAQ

Email Client Configuration

Mac Mail

Microsoft Outlook

Mozilla Thunderbird

Windows Mail

Other

  • Incredimail is incompatible with FRII email services. This is due to the fact that Incredimail does not abide by established email standards which results in undesired operations.

Smart Phones and Tablet Tips

There are a wide variety of devices on the market that support email in addition to traditional computers and laptops. These include tablets, handhelds, and smartphones. The email settings for these devices are no different from those listed above except that they may be a bit more difficult to access or track down. Here are some tips we have found helpful for successfully configuring email programs on such devices:

  • Oftentimes, a device will automatically fill in the username incorrectly. Your username should look just like your email address.
    • Apple devices frequently mark these fields as optional; this is not the case with our mail system.
  • Enable TLS for the outgoing (SMTP) mail server and specify port 587. In most cases, the user will not be able to send without these two options being set.
  • Make sure you use your username and password on both Incoming and Outgoing email settings.

Configure Email Client to use SMTP Authentication and SSL

SMTP is the protocol used to send email across the Internet. Normally, SMTP servers only allow clients within their own network to relay mail through them. Machines that allow anyone to send mail through them are known as open relays and are frequently used to relay Unsolicited Commercial Email, "Spam," to unsuspecting people around the world.

SMTP authentication is a way of allowing people outside of our network to use us for their SMTP server when sending email. We allow SMTP authentication as an option so our customers who may not be connecting directly to the FRII network can still fully utilize our email services.

Click on the name of your email client above for instructions on how to enable SMTP authentication and SSL.

Email Clients

Apple iOS

Apple iOS 5/6/7

Mac Mail

Mac Mail for MacOS 10.5+

  1. Click the Mail menu
  2. Click Preferences
  3. Click Accounts
  4. Select the account you'd like to change
  5. Next to Outgoing Mail Server (SMTP), click the drop-down box, and then click "Edit SMTP Server List"
  6. Select the outgoing server you'd like to change
  7. Click the Advanced tab
  8. Click the "Use Secure Sockets Layer (SSL)" tick box
  9. Select "Use custom port" and change the port to 587
  10. Change Authentication to "Password"
  11. Fill in your Username and Password (The same information you use for Incoming)
  12. Click OK
  13. Close the Accounts window
  14. Mac Mail is now configured to use port 587 when connecting to the outgoing mail server.

Microsoft Outlook

Outlook Express 6

Please note: Only Outlook Express 6 is supported. Vista users should use the Windows Mail section instead.

  1. Click Tools
  2. Click Accounts...
  3. Click the Mail tab
  4. Select the account you'd like to change
  5. Click Properties
  6. Click the Advanced tab
  7. Locate the Server Port Numbers section at the top of the Properties window.
  8. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  9. Click on the Servers tab
  10. Make sure that the box next to "My server requires authentication" is checked
  11. Click OK to apply the settings and close the window.
  12. Click Close to close the accounts window.
  13. Outlook Express 6 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2002/2003

  1. Click Tools
  2. Click E-mail Accounts...
  3. Click the View or change existing e-mail accounts radio button
  4. Click Next >
  5. Select the account you'd like to change
  6. Click Change
  7. Click More Settings ...
  8. Click the Advanced tab
  9. Locate the Server Port Numbers section at the top of the Properties window.
  10. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  11. Click on the Outgoing Server tab
  12. Make sure that the box next to "My outgoing server (SMTP) requires authentication" is checked
  13. Click OK to apply the settings and close the window.
  14. Click Next >
  15. Click Finish
  16. Outlook 2002 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2007

  1. Click Tools
  2. Click Account Settings
  3. Select the E-mail tab
  4. Select the account you'd like to change
  5. Click Change...
  6. Click More Settings ...
  7. Click the Advanced tab
  8. Locate the Server Port Numbers section at the top of the Properties window.
  9. Under Outgoing mail (SMTP), tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  10. Click on the Outgoing Server tab
  11. Make sure that the box next to "My outgoing server (SMTP) requires authentication" is checked
  12. Click OK to apply the settings and close the window.
  13. Click Next >
  14. Click Finish
  15. Click Close to close the Account Settings window.
  16. Office Outlook 2007 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2010

  1. Click File
  2. Click Account Settings near the middle of the screen (and Account Settings again)
  3. Click the E-mail tab
  4. Select the account you'd like to change
  5. Click Change next to New and Repair
  6. Click More Settings above the Next and Cancel buttons.
  7. Click the Outgoing Server tab
  8. Check the box that says "My outgoing server (SMTP) requires authentication."
  9. Select the option that says "Use same settings as my incoming mail server"
  10. Click the Advanced tab
  11. Under the Outgoing server (SMTP) there is drop down menu next to "Use the following type of encrypted connection:" Choose SSL.
  12. Change the number 25 next to Outgoing server (SMTP) to 587
  13. Click OK
  14. Click Next
  15. Click Finish
  16. Click Close
  17. Office Outlook 2010 is now configured to use port 587 when connecting to the outgoing mail server.

Outlook 2013

  1. Click File
  2. Click Account Settings near the middle of the screen (and Account Settings again)
  3. Click the E-mail tab
  4. Select the account you'd like to change
  5. Click Change next to New and Repair
  6. Click More Settings above the Next and Cancel buttons.
  7. Click the Outgoing Server tab
  8. Check the box that says "My outgoing server (SMTP) requires authentication."
  9. Select the option that says "Use same settings as my incoming mail server"
  10. Click the Advanced tab
  11. Under the Outgoing server (SMTP) there is drop down menu next to "Use the following type of encrypted connection:" Choose SSL.
  12. Change the number 25 next to Outgoing server (SMTP) to 587
  13. Click OK
  14. Click Next
  15. Click Finish
  16. Click Close
  17. Office Outlook 2010 is now configured to use port 587 when connecting to the outgoing mail server.

Mozilla Thunderbird

  1. Click Tools
  2. Click Account Settings...
  3. Find Outgoing Server (SMTP) in the left column and select it
  4. Select the server you'd like to change
  5. Cick Edit...
  6. Under the Security and Authentication section, drop the menu down next to "Connection security." Select SSL/TLS
  7. If not already set, change the Port above to 587.
  8. Drop the "Authentication method:" menu down and select Normal Password.
  9. Enter your full email address for the User Name.
  10. Click OK
  11. Click OK to apply the changes and close the window.
  12. Thunderbird is now configured to use port 587 when connecting to the outgoing mail server.

Windows Mail

Windows Live Mail

  1. Click Accounts
  2. Click Properties
  3. Click the Servers tab
  4. Near the bottom, check the box that says "My server requires authentication" under Outgoing Mail Server
  5. Click the Advanced tab
  6. Under Outgoing mail (SMTP) is an option that says "This server requires a secure connection (SSL). Check the box next to this option.
  7. Change the number 25 next to Outgoing mail (SMTP) to 587
  8. Click OK
  9. Windows Live Mail is now configured to use port 587 when connecting to the outgoing mail server.

Windows Mail

  1. Click Tools
  2. Click Accounts...
  3. Select the email account you'd like to change
  4. Click Properties
  5. Click the Advanced tab
  6. Locate the Server Port Numbers section at the top of the Properties window.
  7. Under Outgoing mail server, tick the "This server requires a secure connection (SSL)" box then change the outgoing port number to 587.
  8. Click on the Servers tab
  9. Make sure that the box next to "My server requires authentication" is checked
  10. Click OK to apply the settings and close the window.
  11. Click Close to close the Accounts window.
  12. Windows Mail is now configured to use port 587 when connecting to the outgoing mail server.

If you're unable to send email, it could be one of two things:

  1. Your account was recently rate limited due to sending too many emails.

Our email system restricts the number of messages that are sent in a 5-minute interval to 150 messages to prevent spam from harming the reputation of our mail server. This is one method implemented to ensure our mail servers do not get blacklisted by other providers.

This includes messages that are addressed to 150 or more recipients.

If you attempt to send more than this limit, you may be temporarily prevented from sending mail again. You may either wait until noon or midnight for the block to be removed automatically, or you may contact support.

  1. Your email client may be misconfigured.

See Outgoing Email Settings [link to copy of page below once migrated to frii.com]