What is Spam?
FRII considers Spam (in the context of email) to refer to emails that are both unsolicited and bulk. This is a common industry definition, see http://www.spamhaus.org/consumer/definition/ for additional information. For convenience, a more technical definition from that page follows:
An electronic message is "spam" if (A) the recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (B) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent.
Note: Email from legitimate email marketing providers is NOT Spam. MailArmory in the past has captured most of such email as spam, our newer MagicMail system is more advanced and does not do so. This may be an adjustment for many of our users.
How to Report Spam
Always follow the directions at Forwarding Full Headers [link to: http://support.frii.com/wiki/Forwarding_Full_Headers], or send the original email as an attachment, when reporting spam filtering issues to these addresses. Emails without original header information will not be processed.
- To report a message that was Spam and was delivered to your Inbox, forward to: email@example.com
- To report a message that was NOT Spam and was quarantined as Spam, forward to: firstname.lastname@example.org
Determining Legitimacy of an Email
As above, legitimate email marketing IS NOT Spam. Please use the following criteria, along with your best judgement, in determining if an email should be reported as spam or is a legitimate list you can unsubscribe from.
- Poor grammar
- Selling any pharmaceuticals
- Links in the email go to foreign domains such as .ru or .cn
- Links in the email go to domains with obviously fake, gibberish, or misspelled names
- Does not have any visible unsubscribing information
Not Spam (Ham)
- Selling general products such as electronics, real estate, etc.
- Links go to domains like .com, .net, and look like real domain names
- Has an unsubscribe link (look hard, it may be in a small font, usually near the bottom of a message)