You will need to log into the customer support portal to utilize this function. This has various instructions for access to email, websites, etc.
|
Check your email by selecting this button. It will take you to an outside link.
|
Log into your customer account by clicking here. You can add new services, access the knowledgebase, submit a service ticket, and more!
|
Customer Billing
How do I log in for the first time?
Go to billing.frii.com
When your account was created, you were sent an invitation email to set up the account. It would have stated the email address you need to use to login.
- Select "Forgot Password"
- Enter in the email that receives your monthly invoices, and select Submit
- Go to your email, and follow the prompts to create a password
- Once you create a password, you can log in, and add your preferred payment method, submit support tickets, add services, and more!
When your account was created, you were sent an invitation email to set up the account. It would have stated the email address you need to use to login.
Why do I keep getting emails saying my bill needs to be paid?
PCI Compliance (credit card processing compliance that is required to run credit cards) does NOT permit us to transfer your credit card from one billing system and move it to another. Once credit cards are entered into our old and our new systems, we are only able to see the last 4 digits of your card. Since we can't move your credit card over to the new system, we need you to log in and add your card information so your bill can be paid on time, and your services can remain active.
Check Payments
Yes! We do still allow you to pay via check. Please put your customer ID Number on the memo line of the check.
Please mail your check to the company/address below:
Front Range Digital Holdings
PO Box 1641
Fort Collins, CO 80522-1641
Please mail your check to the company/address below:
Front Range Digital Holdings
PO Box 1641
Fort Collins, CO 80522-1641
ACH/Auto Drafts
We are no longer able to directly auto-draft your ACH payments. You will need to log into the billing portal and set it up through a third party that verifies your bank info.
Should you wish to have customer initialted ACH payments, please submit a ticket and we'll send you ACH instructions. This is typically used by business customers, although we do accept them from all of our customers.
Should you wish to have customer initialted ACH payments, please submit a ticket and we'll send you ACH instructions. This is typically used by business customers, although we do accept them from all of our customers.