Service Update - April 8, 2024
Dear Customers,
This morning at about 3am, the data center in which our equipment is stored experienced a power outage. The data center was able to restore temporary power through their generators moments ago.
The data center is running on temporary power, and we have no ETA on when full electricity will be restored. Services may fluctuate while everything stabilizes.
Dear Customers,
This morning at about 3am, the data center in which our equipment is stored experienced a power outage. The data center was able to restore temporary power through their generators moments ago.
The data center is running on temporary power, and we have no ETA on when full electricity will be restored. Services may fluctuate while everything stabilizes.
April 3, 2024
Dear Customers,
As announced earlier in the month, we have been working on the migration of our email servers. These new servers will be able to keep up with the ever-increasing requirements by email providers like Gmail, Microsoft, and Yahoo. The new servers are significantly better at catching SPAM and Phishing emails before they land in your inbox. This new system does adhere to a higher level of security. As such, we are no longer able to access your email password. We can only reset your email password.
Overall, the transition has been going well, although some small issues have popped up. To aid with the most common issues our customers are experiencing. We have been experiencing a higher call and ticket volume and are working through them as quickly as we can.
If you are experiencing the following issues, please click on the appropriate word and it will take you to the tutorial that will help you address the issue.
Thank you for your patience while we complete the email system migration. As always, we do not sell or rent our customer lists. Your data that is stored with us is private, and never given to anyone.
Sincerely,
Front Range Digital
Dear Customers,
As announced earlier in the month, we have been working on the migration of our email servers. These new servers will be able to keep up with the ever-increasing requirements by email providers like Gmail, Microsoft, and Yahoo. The new servers are significantly better at catching SPAM and Phishing emails before they land in your inbox. This new system does adhere to a higher level of security. As such, we are no longer able to access your email password. We can only reset your email password.
Overall, the transition has been going well, although some small issues have popped up. To aid with the most common issues our customers are experiencing. We have been experiencing a higher call and ticket volume and are working through them as quickly as we can.
If you are experiencing the following issues, please click on the appropriate word and it will take you to the tutorial that will help you address the issue.
- iPhone Users
- Apple Mail Users – for Desktops and Laptops
- Outlook Users
- Thunderbird
- SPAM & JUNK
- Webmail Info
- Webmail Access Links
Thank you for your patience while we complete the email system migration. As always, we do not sell or rent our customer lists. Your data that is stored with us is private, and never given to anyone.
Sincerely,
Front Range Digital
| Download 04.03.2024 Service Announcement |
09/14/2023
Dear Customers,
Yesterday we experienced intermittent issues with our email customers’ ability to log into their email. The authentication process for your passwords was having intermittent issues. We believe to have this issue resolved. We will continue to perform testing on the system to ensure your ability to log into your email continuously.
Thank you for your patience while we continue to troubleshoot the system.
Sincerely,
The Front Range Digital Holdings Team
Dear Customers,
Yesterday we experienced intermittent issues with our email customers’ ability to log into their email. The authentication process for your passwords was having intermittent issues. We believe to have this issue resolved. We will continue to perform testing on the system to ensure your ability to log into your email continuously.
Thank you for your patience while we continue to troubleshoot the system.
Sincerely,
The Front Range Digital Holdings Team
August 22, 2023
Dear Customers,
We are pleased to inform you that the website hosting and email portion of Front Range Internet has been purchased by Front Range Digital Holdings, a Northern Colorado owned and operated company.
What does this mean for you?
For the foreseeable future, we plan to operate your systems as FRII has in the past. Your email addresses and websites will not change. We will evaluate pricing and packages in the future, but for now pricing will not change.
Equipment and system upgrades will be coming, but at this current time we wish to stabilize the current FRII business as we work to integrate it with our own systems.
For those of you who pay your invoice via check, please make checks payable to Front Range Digital Holdings. You will also need to mail this to the address listed below. Those of you who pay via credit card, you do not need to change anything. The company name will be different on your card statement.
We look forward to serving you!
Sincerely,
Front Range Digital Holdings
Dear Customers,
We are pleased to inform you that the website hosting and email portion of Front Range Internet has been purchased by Front Range Digital Holdings, a Northern Colorado owned and operated company.
What does this mean for you?
For the foreseeable future, we plan to operate your systems as FRII has in the past. Your email addresses and websites will not change. We will evaluate pricing and packages in the future, but for now pricing will not change.
Equipment and system upgrades will be coming, but at this current time we wish to stabilize the current FRII business as we work to integrate it with our own systems.
For those of you who pay your invoice via check, please make checks payable to Front Range Digital Holdings. You will also need to mail this to the address listed below. Those of you who pay via credit card, you do not need to change anything. The company name will be different on your card statement.
We look forward to serving you!
Sincerely,
Front Range Digital Holdings